Remote Senior Application Support Engineer Job in United States CompuGain

Who you are

What the job involves

• Provide advanced support for applications by troubleshooting diagnosing and resolving user-reported issues in a timely manner.
• Monitor application performance identify bottlenecks and implement enhancements to improve efficiency and reliability.
• Work closely with development teams to analyze application functionality provide user feedback and contribute to the design of new features.
• Identify repetitive tasks and implement process automation solutions to improve efficiency and reduce manual effort in application support operations.
• Develop maintain and test disaster recovery plans to ensure application availability and data integrity in the event of a system failure or disaster.
• Create and maintain comprehensive documentation for applications support procedures and troubleshooting guides to facilitate knowledge sharing.
• Manage the lifecycle of incidents and service requests ensuring that issues are tracked prioritized and resolved according to service level agreements (SLAs).
• Offer training sessions and support to end-users to enhance their understanding and effective use of applications.
• Identify areas for process improvement and implement best practices for application support and maintenance.
• Participate in on-call support rotations to address critical application issues outside of regular business hours.