Senior Associate - Content Manager
Skills
BusinessBusiness AnalyticsCustomer ExperienceDownstream Oil And GasGEDInfluencer MarketingOptical Fiber
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma GED or equivalent certification
- At least 2 years of writing experience in content strategy UX research communications or marketing
- Live within 100 miles of an approved work from home location
- Report in person when required with at least 24 hours notice
- Maintain network-compatible internet access
- Do not live or work in California
- Do not require employment authorization sponsorship
Nice to have
- Communicator
- Influencer
- Do-er
- Adaptable
- Customer focused
- Learner
- Team player
Day to day
- Partner with stakeholders to analyze business needs and shape agent-facing content strategies
- Write clear human-centric content that guides agents on what to say and do when helping customers
- Review content for quality consistency and governance while using data call listening and focus groups to improve performance
Hiring process
- Apply online for the posted role
- Applications accepted for at least 5 business days
- Candidates may be contacted for further steps and interviews