Remote Senior Azure Advanced Cloud Engineer - Customer Focused Job in Illinois, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience in software industry experience related to technology OR equivalent experience
• 4 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations
• 4+ years’ experience in an external customer / client facing role
• 2+ years of experience working on cloud computing technologies
• Ability to meet Microsoft, customer and/or government security screening requirements (Microsoft Cloud background check upon hire/transfer and every two years thereafter)

Desirables

• Experience with being on-call
• Hands-on experience in cloud computing technologies
• Experience deploying and operating enterprise monitoring solutions
• Experience in automation languages (PowerShell, Python, C#)

What the job involves

• You are the primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure.
• You will work with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams to turn Azure customers into fans with a world-class engineering-led support experience.
• Act as the voice of the customer within Azure to escalate problems and drive prioritization of platform/support improvements for customers.

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.