Remote Senior Azure Advanced Cloud Engineer Job in North Carolina, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience in software industry experience related to technology OR equivalent experience.
• 4 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues and driving technical resolution across cross-functional organizations.
• 4+ years’ experience in an external customer / client facing role.
• 2+ years of experience working on cloud computing technologies.

Desirables

• Experience with being on-call
• Technical Skills: Cloud computing technologies.
• Hands-on experience with Core IaaS, Azure PaaS Services, Identity and Authentication, Monitoring technologies.
• Experience in deploying, configuring, and operating enterprise Monitoring solutions.
• Experience in one or more automation languages (PowerShell, Python, C#, Open Source)
• Excellent communication skills.
• Customer Obsession: Passion for delivering excellent customer experience.
• Growth Mindset: Openness to learn new skills and technologies.

What the job involves

• You will be the primary support and engineering contact for Azure support, driving resolution of complex problems and supporting key customer projects on Azure.
• You will act as the voice of the customer to escalate problems and prioritize platform/support improvement needs.
• You will work with Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers, and Azure engineering teams to provide a world-class support experience.

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.