Remote Senior Azure Advanced Cloud Engineer Job in South Carolina, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience in software industry experience related to technology OR equivalent experience
• 4 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations
• 4+ years’ experience in an external customer / client facing role
• 2+ years of experience working on cloud computing technologies
• Ability to meet Microsoft, customer and/or government security screening requirements including but not limited to: Microsoft Cloud Background Check to be passed upon hire/transfer and every two years thereafter

Desirables

• Experience with being on-call
• Cloud computing technical skills
• Hands-on experience in Core IaaS
• Experience in Data Platform and Bigdata
• Experience in Azure PaaS Services
• Experience in Identity and Authentication
• Experience in Monitoring related technologies
• Experience in enterprise Monitoring solutions
• Experience in automation languages: PowerShell, Python, C#, Open Source
• Strong communication skills
• Customer Obsession
• Growth Mindset

What the job involves

• You are the primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will act as the voice of the customer within Azure to escalate problems and prioritize platform/support improvement needs
• Work with field teams and Azure engineering teams to turn Azure customers into fans with a world-class support experience
• Conduct health checks to ensure the customer environment is optimized and configured for deployment
• Provide guidance to customers on understanding and implementing new versions
• Handle complex escalations on customer issues from the support or field teams and conduct deep root cause analysis of the issues and convert them into improvement opportunities

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.