Remote Senior Azure Advanced Cloud Engineer Job in Texas, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience in software industry experience related to technology OR equivalent experience.
• 4 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations.
• 4+ years’ experience in an external customer / client facing role.
• 2+ years of experience working on cloud computing technologies.

Desirables

• Experience with being on-call.
• Technical Skills: Cloud computing technologies.
• Experience in Monitoring related technologies.
• Experience in deploying, configuring, and operating enterprise Monitoring solutions.
• Experience in one or more automation languages.
• Communication skills: ability to empathize with customers and convey confidence.
• Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment

What the job involves

• As a primary support and engineering contact, you are accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure.
• Work with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience.
• Utilize engineering tools, customer telemetry and direct input to flag patterns of defects/signals in products or issues across customers.

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.