RemotevilleRemote Senior Billing Specialist Job in New York, NY SevenRooms
Senior Billing Specialist SevenRooms
$80000 - $90000
Billing ProcessCancellationsClient BillingCustomer ExperienceCustomer SatisfactionManufacturing Process ImprovementMetrics Reporting
Senior (5-8 years) -
New YorkNY
A Guest Experience and Retention platform for the hospitality industry.
340+ employees
Hospitality
Role
Who you are
- 4+ years in billing role
- Leadership and mentoring skills
- Knowledge of subscription billing
- Data analysis proficiency
- Strong communication and interpersonal skills
- Proactive problem solving
- Ability to work independently and collaboratively
- CRM and billing software familiarity
What the job involves
- Lead the resolution of complex customer billing issues, collaborating with cross-functional teams to ensure timely and accurate solutions
- Develop a deep understanding of the end-to-end subscription billing process and identify and implement process improvements
- Assist in developing and refining billing operation metrics reporting and participate in quality assurance to maintain high standards.
Company
Company mission
SevenRooms is dedicated to empowering operators in the hospitality industry by enabling them to build direct guest relationships, deliver exceptional experiences, and drive more visits and orders, more often.Company benefits
- Two weeks paid time off at start
- Unlimited PTO
- Paid parental leave
- Work anywhere anytime
- Competitive compensation
- Equity in the organization
- Comprehensive medical, dental, vision benefits
- Commuter benefits
- Gym reimbursement
- 401K plan
- Wellness offerings including One Medical, Spring Health, Carrot, Headspace
- Monthly stipend through Roomie’s Choice
- Quarterly dining credit
- Yearly milestone rewards
- Financial support for continuing education
Company values
- Innovation
- Customer-Centric
- Empowerment
- Data-Driven
Company HQ
New YorkFounders
Joel Montaniel (CEO)