RRemoteville
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Senior Billing Specialist

Skills
Billing ProcessCancellationsClient BillingCustomer ExperienceCustomer SatisfactionManufacturing Process ImprovementMetrics Reporting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4+ years in billing role
  • Leadership and mentoring skills
  • Knowledge of subscription billing
  • Data analysis proficiency
  • Strong communication and interpersonal skills
  • Proactive problem solving
  • Ability to work independently and collaboratively
  • CRM and billing software familiarity

Day to day

  • Lead the resolution of complex customer billing issues, collaborating with cross-functional teams to ensure timely and accurate solutions
  • Develop a deep understanding of the end-to-end subscription billing process and identify and implement process improvements
  • Assist in developing and refining billing operation metrics reporting and participate in quality assurance to maintain high standards.