Senior Client Services Lead
Skills
Account ManagementAdoptionAnalytical SkillsContinuous ImprovementData PrivacyEmerging TechnologiesFairness Opinions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- College degree or equivalent preferred
- 7+ years client relationship experience in employee benefits or benefit administration
- 2+ years experience as a Client Services Lead
- Strong understanding of healthcare administration and its industry impact
- Human Resources and HRIS or payroll system knowledge helpful
- Strong relationship management project management and analytical skills
- Ability to lead client meetings deliver presentations and build relationships
- Consultative communication approach with market insight and solution focus
- Ability to partner across functions to deliver a seamless customer experience
- Grace under pressure during busy high pressure periods
- Resourceful creative problem solver
- Tech savvy and comfortable learning new technology
- Availability to travel up to 15%
Nice to have
- resourceful
- creative
- tech savvy
- consultative
- collaborative
- composed
Day to day
- Serve as the primary day-to-day liaison between clients and production teams, keeping goals timelines and priorities aligned
- Manage client calls administrator training and service delivery with a polished consultative approach
- Maintain documentation coordinate annual enrollment activities and drive continual improvements across teams
- Collaborate with sales client success service center and internal partners to resolve issues share updates and deliver a seamless client experience
Hiring process
- Online application
- Multi-layered screening process
- Background checks identity verification and reference checks
- Live face-to-face conversation with a hiring authority