Senior Client Services Lead

Skills

Account ManagementAdoptionAnalytical SkillsContinuous ImprovementData PrivacyEmerging TechnologiesFairness Opinions

Role

What the job involves

The main requirements, responsibilities and hiring steps.

College degree or equivalent preferred
7+ years client relationship experience in employee benefits or benefit administration
2+ years experience as a Client Services Lead
Strong understanding of healthcare administration and its industry impact
Human Resources and HRIS or payroll system knowledge helpful
Strong relationship management project management and analytical skills
Ability to lead client meetings deliver presentations and build relationships
Consultative communication approach with market insight and solution focus
Ability to partner across functions to deliver a seamless customer experience
Grace under pressure during busy high pressure periods
Resourceful creative problem solver
Tech savvy and comfortable learning new technology
Availability to travel up to 15%

Serve as the primary day-to-day liaison between clients and production teams, keeping goals timelines and priorities aligned
Manage client calls administrator training and service delivery with a polished consultative approach
Maintain documentation coordinate annual enrollment activities and drive continual improvements across teams
Collaborate with sales client success service center and internal partners to resolve issues share updates and deliver a seamless client experience