Senior Client Success & Partnerships Manager
Skills
AdoptionBusiness Relationship ManagementCustomer SuccessHealthcareLine Management ExperienceManagementPresentations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5 years experience in account management or client success with large private sector clients ideally in SaaS or digital services
- Demonstrable experience driving launches onboarding new clients and improving uptake and engagement
- Ability to communicate complex information clearly through presentations reports and demos
- Experience managing a portfolio of accounts with different complexity maturity and growth potential
- Confidence building relationships with senior stakeholders and navigating complex organisations
- Strong commercial acumen with experience identifying growth and account expansion opportunities
- Experience in a fast-paced lean environment building processes from scratch
- Ability to translate company strategy and commercial goals into daily team actions
- Skilled at using data impact evidence and client insight to demonstrate value
- Highly organised with the ability to manage varied workloads and deadlines
- Genuine passion for improving health outcomes and leading in a complex space
Nice to have
- NHS landscape knowledge
- Public sector experience
- Line management experience
- Employee benefits experience
- Healthcare tech experience
- CRM familiarity
Day to day
- Lead client success and partnerships across private and public sector accounts, building trusted relationships with senior stakeholders and partner organisations.
- Drive onboarding launches roadshows and workshops that improve adoption engagement satisfaction and measurable client outcomes.
- Own renewals upsell cross-sell and expansion opportunities by using data insight impact evidence and commercial judgement to grow account value.
Hiring process
- Apply here via Airtable