Remote Senior Cloud Technical Support Engineer Job in United States Ping Identity

Who you are

• Advanced Certification or minimum 2 years supporting at least 2 of the following: PingDirectory PingFederate PingAccess
• Utilize data analytics to correlate disparate data points and logs to draw conclusions about the source of a problem
• Understand and diagnose issues within highly complex and integrated systems
• Excellent understanding of IAM Security best practices
• Proficient understanding of change management

Desirables

• Experience in a Kubernetes environment
• Experience with networking
• Experience in System Administration of an enterprise environment
• Proficient with ElasticSearch/Kibana Cloudwatch Jira tools
• Excellent customer service skills
• Extroverted in nature

What the job involves

• Manage and complete support cases and service requests for customers
• Monitor and Administer PingDirectory PingFederate and PingAccess in a devops environment
• Provide communication with and between customers and other supporting teams across the organization
• Update processes documentation and knowledge base as changes are made or discovered
• Assist in coordinating and diagnosing issues with third-party tools used in customer environments
• Initiate and participate in incidents and root cause analyses as a product SME