RRemoteville

How Remoteville checks and expires listings

Kit logoKit

Senior Creator Growth Manager

Skills
Software As A ServiceAdoptionB2CContextCustomer SuccessSalesStrategic Initiatives
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4+ years in Customer Success Account Management or Creator Partnerships
  • Experience supporting creators digital entrepreneurs or B2C SMBs
  • Managed a portfolio of high-value customers with measurable impact
  • Collaborated cross-functionally with Product Support and Marketing
  • Led strategy across onboarding success planning renewals risk mitigation and expansion
  • Comfortable in a fast-paced startup or scaling SaaS environment
  • Strong customer success fundamentals and relationship management
  • Data fluency with email performance metrics user behavior trends and retention KPIs
  • Clear consultative communication and white glove service
  • Workflow design process improvement and CRM tools like HubSpot
  • Ability to identify problems form hypotheses and drive measurable impact
  • Strong prioritization across risk growth strategy and renewal timing

Nice to have

  • Strategic and scrappy
  • Low ego
  • High accountability
  • Proactive
  • Self-directed
  • Curious
  • Ambiguous environment comfort
  • Data-driven
  • Action oriented
  • Innovative
  • Generous
  • White glove mindset

Day to day

  • Act as a trusted advisor to high-impact creator accounts, helping them grow their businesses through sharper email strategy and deeper use of Kit.
  • Build strong, personalized relationships with creators and their teams while proactively spotting growth opportunities, retention risks, and expansion paths.
  • Use data, reporting tools, and cross-functional collaboration to drive feature adoption, improve engagement, and deliver measurable customer outcomes.

Hiring process

  • Phone screen with recruiter
  • Hiring manager interview
  • Take-home assignment
  • Panel interview