Senior Customer Architect
Skills
Integration ArchitectureAdoptionContact CentersEasily AdaptableISO 27001New Marketing ChannelsObservation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years in customer-facing technical roles such as solutions architecture technical account management or implementation architecture
- Proven ownership of multiple concurrent enterprise accounts at Fortune 500 scale with senior stakeholders
- Strong technical depth with the ability to read code and API documentation and debug data flows
- Working understanding of LLM-based systems including prompting tool use retrieval evaluation and guardrails
- Consultative and prescriptive approach with the ability to build playbooks
- Ability to communicate effectively with both CIO-level leaders and engineers
- Comfort with ambiguity and a habit of documenting work
- Experience mentoring or leading other architects or senior technical ICs
Nice to have
- E-Verify eligible
- AI revolution mindset
Day to day
- Own the technical arc of complex enterprise accounts from signed deal through expanded production value, including architecture, integrations, governance, and quality sign-off.
- Design end-to-end agent solutions across channels and systems, creating scalable blueprints for autonomous and human-in-the-loop customer experiences.
- Lead technical success planning, customer reviews, escalations, and expansion roadmaps while mentoring architects and shaping prescriptive playbooks.