Remote SENIOR CUSTOMER EXPERIENCE ENGINEER Job in Redmond, WA Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience with designing, implementing, debugging and launching commercial software products or web services OR equivalent experience
• Experience designing and implementing monitoring design and Architectures for end customers in Azure (or AWS/GCP)
• 3+ years of experience in designing Observability and monitoring solutions in Azure(or AWS/GCP), SLO/SLI Implementation is a plus
• 3+ years of experience in an external client facing role or customer handling
• Ability to meet Microsoft, customer and/or government security screening requirements
• Pass Microsoft Cloud background check upon hire/transfer and every two years thereafter

Desirables

• Advanced certifications in SRE or related fields
• Expertise in implementing Service Level Objectives (SLOs)
• Extensive experience with SLO monitoring tools and platforms
• Effective Communication
• Customer Obsession
• Growth Mindset

What the job involves

• Collaborate with customers to establish SLOs and SLIs aligning with business goals
• Develop automated solutions to detect and remediate SLO breaches
• Engage proactively with customers on SLO performance addressing concerns and insights

Application process

• Microsoft will accept applications for the role until September 14, 2024