Remote Senior Customer Experience Engineering Manager Job in Reading, UK Microsoft

Who you are

• 5+ years experience delivering solutions and support to enterprise customers
• 3+ years managing highly technical teams in a fast-paced environment
• Bachelor's degree in Computer Science, Information Technology, Engineering or related field
• 1+ year experience with cloud computing technologies; Azure Cloud preferred
• Strong communication skills, ability to hold CxO and BDM level discussions

Desirables

• Agile
• Customer-focused
• Global team development
• Innovative mindset
• Deep relationship building

What the job involves

• Lead a high-performing team supporting top Azure customers, resolve complex technical issues in a 24x7x365 environment
• Champion for customer needs, advocate for customers to engineering teams, innovative issue resolution
• Collaborate with Azure engineering teams to address platform gaps, prioritize product improvements
• Attract, build, and develop a diverse team with capabilities for future objectives
• Establish support readiness framework, keep engineers updated on latest technologies