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Remote Senior Customer Success & Solutions Specialist Job in San Francisco, CA SplitMetrics

Senior Customer Success & Solutions Specialist SplitMetrics
Mobile ApplicationsAMRClient RelationsCustomer AcquisitionCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer SuccessKey AccountsSolutions Engineering
Mid-level (3-4 years) - Senior (5-8 years)
San FranciscoCA


An ecosystem of products and services that enable mobile-first companies globally to build and scale mobile business
170+ employees
B2BSaaSMarketingAnalytics

Open for applications

Role


Who you are

  • 5-7 years in customer success, solutions engineering, or sales roles within mobile app marketing or a related industry
  • Proven ability to manage and grow key accounts in the AMR market
  • Hands-on experience with performance marketing, user acquisition on Apple Search Ads, and mobile app marketing
  • Exceptional communication and interpersonal skills
  • Strong analytical and problem-solving abilities to deliver effective solutions
  • Sales acumen with a knack for identifying opportunities and closing deals
  • Networking skills to maintain our presence at local community and industry events
  • Native English speaker

Desirables

  • Leadership potential with experience in team management
  • Self-motivated and proactive
  • Adaptable in a fast-paced environment
  • Customer-focused



What the job involves

  • We are seeking a highly experienced Senior Customer Success & Solutions Specialist to hit the ground running for our expansion in the AMR.
  • You'll play a vital part in the sales process for new clients, leading them through trials, onboarding, and integrating them into our ecosystem.
  • Provide innovative solutions to our customers, helping them optimize their app store presence, run effective app marketing campaigns, and ultimately drive app growth using our platform.

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Company


Company mission

SplitMetrics is an ecosystem of products and services focused on enabling mobile-first businesses and brands to achieve business success with intelligent, data-driven solutions for Apple Search Ads, A/B testing, and market insights.




Company benefits

  • Vacation and public holidays following your country's regulations
  • Additional 6 PTOs annually
  • Medical insurance or health care compensation
  • Paid sick leave
  • Top online/offline conferences and mobile industry events
  • Internal courses for continuous professional development
  • Micro-management-free and supportive management style
  • Semi-annual performance review sessions
  • New career opportunities through our internal mobility program
  • Corporate online events and offline team retreats
  • Collaboration between teams through shared OKRs
  • Flexible working schedule
  • Remote-first working environment
  • Coworking costs coverage program
  • Office hubs in key locations



Company values

  • Move Fast
  • Get Sh*t Done
  • Build Together
  • Strive for Transparency
  • Own What You Do
  • Learn + Share = Excel



Company HQ

Wilmington



Founders

Max Kamenkov (CEO)
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