Remote Senior Customer Success Engineer Job in Boston, MA DigitalOcean

Who you are

• Strong background in cloud technology and Linux systems
• Passionate about technology and customer support
• Strong identity with our brand and team culture
• Strong analytical skills and pattern recognition
• Experience in Customer Success and solutions Architecture roles
• Strong communication skills with the ability to explain technical concepts
• Ability to balance demands of multiple constituencies, define priorities, set appropriate expectations
• Working knowledge in areas like Linux, Debian, Ubuntu, Django, Networking, Storage, Virtualization: KVM, Xen
• Experience with database engines MySQL, PostgreSQL, Redis, MongoDB
• Bonus: Certifications such as RHCE, CKA, CKAD
• Bonus: Experience troubleshooting basic and advanced Kubernetes issues

What the job involves

• Engage with our largest customers daily solving their problems and ensuring growth on DigitalOcean.
• Respond to technical and product questions from customers via tickets emails chats or phone calls.
• Collaborate with teams to improve the customer's experience and help architect HA solutions for fast-growing customers.