Remote Senior Customer Success Engineer Job in San Francisco, CA DigitalOcean

Who you are

• Strong background in cloud technology and Linux systems
• Passionate about technology and customer support
• Strong identity with our brand and team culture
• Strong analytical skills and pattern recognition
• Prior experience in similar environments in Customer Success and solutions Architecture type roles
• Strong communication skills with the ability to explain technical concepts in clear and concise terms
• A desire to get the best out of everyone on their team with the ability to balance the demands of multiple constituencies define priorities and setting appropriate expectations.

Desirables

• Experience troubleshooting Kubernetes issues
• RHCE certification
• CKA certification
• CKAD certification

What the job involves

• Respond to technical and product questions generated by our customers through tickets emails chats or phone calls
• Troubleshoot application and product issues
• Quickly learn DigitalOcean systems and adapt to rapid changes
• Work both collaboratively and independently within a team setting (we love Slack!)
• Identify communicate and document process & policy improvement
• Incident management and escalations
• Help combat fraud and abuse on the platform
• Collaborate with other teams and departments to improve the customer's experience
• Help architect HA solutions for fast-growing and new customers