Senior Customer Success Engineer
Skills
AdoptionCustomer ExperienceCustomer SuccessReadinessSalesService-Level AgreementsSolarwinds
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience supporting enterprise customers in a technical advisory or TAM role, ideally within cybersecurity application security or software supply chain security
- Hands-on experience with application security tools or threat detection platforms including deployment troubleshooting and architecture guidance
- Strong ability to build technical trust and influence cross-functionally across Customer Success Product Support and Sales teams
- Excellent communication and stakeholder management skills including the ability to explain complex technical concepts to both practitioners and executives
- Demonstrated success in proactively identifying risks driving adoption and improving platform stability through structured technical engagement
- Experience leading technical QBRs producing architecture diagrams and maintaining customer-specific documentation
- Strong analytical and problem-solving skills with a data-driven mindset
- Bachelor's degree in a technical or related field
- 6-8 years of relevant experience in a customer-facing technically hands-on role supporting large enterprise accounts
Nice to have
- Proactive
- Cross-functional
- Data-driven
- Customer-focused
- Technically adept
Day to day
- Serve as the primary technical advisor for strategic enterprise customers throughout the full lifecycle, from deployment to optimization.
- Lead onboarding and implementation efforts with tailored configurations to achieve timely go-live and smooth customer adoption.
- Monitor system health usage and integrations while resolving complex escalations and providing proactive technical guidance.