Senior Customer Success Manager, EMEA
Skills
Account ManagementBusiness Relationship ManagementCustomer SatisfactionCustomer SuccessPresentationsProduct AdoptionSoftware Industry
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Technology, Business or related field
- 10+ years experience in customer-facing role
- Strong technical understanding in customer success management
- Understanding of fraud prevention space
- Results-driven with focus on customer satisfaction
- Excellent communication and interpersonal skills
- Ability to analyze data and provide actionable insights
Day to day
- Ensure clients derive maximum value and become advocates
- Build and maintain strong client relationships
- Identify opportunities for value maximization
- Develop tailored onboarding and training plans
- Nurture customer advocates and gather feedback
- Manage renewals and account growth
Hiring process
- Immersion in brand with training and one-on-one time
- Shadow colleagues virtually or onsite
- Access to information about Feedzai and team
- Start working on projects and collaborating