RemotevilleRemote Senior Customer Success Manager, EMEA Job in London, UK Feedzai
Senior Customer Success Manager, EMEA Feedzai
£ -
Account ManagementBusiness Relationship ManagementCustomer SatisfactionCustomer SuccessPresentationsProduct AdoptionSoftware IndustryStakeholder ManagementTechnical UnderstandingValue RealizationCustomer AdvocacyFeedback CollectionRenewal Management
Senior (5-8 years) - Expert (9+ years)
LondonUK
End-to-end protection from fraud and financial crime.
645+ employees
Artificial IntelligenceSecurityEnterpriseFinTech
Open for applications
Role
Who you are
- Bachelor's degree in Technology, Business or related field
- 10+ years experience in customer-facing role
- Strong technical understanding in customer success management
- Understanding of fraud prevention space
- Results-driven with focus on customer satisfaction
- Excellent communication and interpersonal skills
- Ability to analyze data and provide actionable insights
What the job involves
- Ensure clients derive maximum value and become advocates
- Build and maintain strong client relationships
- Identify opportunities for value maximization
- Develop tailored onboarding and training plans
- Nurture customer advocates and gather feedback
- Manage renewals and account growth
Application process
- Immersion in brand with training and one-on-one time
- Shadow colleagues virtually or onsite
- Access to information about Feedzai and team
- Start working on projects and collaborating
Company
Company mission
Feedzai is committed to providing advanced and effective risk management solutions while driving innovation and advancing the fight against financial crime.Company benefits
- Training and connections in the first 30 days
- Access to historical information and team knowledge
- Collaborative projects and work opportunities
Company values
- Innovation
- Excellence
- Customer-centric
- Diversity