RemotevilleRemote Senior Customer Success Manager Job in UK 8x8
Senior Customer Success Manager 8x8
£ -
Business ReviewsCustomer SatisfactionCustomer SuccessPresentationsProduct AdoptionRenewalsSales AcumenVoice Of The CustomerWeb Collaboration
Senior (5-8 years) - Expert (9+ years)
UK
One platform. Every communications experience.
2665+ employees
SaaS
Open for applications
Role
Who you are
- 5+ years of direct and verifiable enterprise-level customer success experience
- Proven track record of exceeding sales and customer satisfaction goals
- Strong analytical, problem-solving, and dot-connecting skills
- Experience and comfort interacting with C-level executives
- Excellent presentation skills for small to large audiences
- SaaS experience required
- BS or equivalent education and relevant experience
Desirables
- Video
- Contact Center
- Web Collaboration
What the job involves
- Proactively build relationships, identify and mitigate risk, and expand product adoption within a specified book of business.
- Quarterback internal and external initiatives through strategic account plans, customer business reviews, and cross-functional partnerships.
- Develop strong multi-threaded customer relationships and serve as a trusted advisor to customers.
Company
Company mission
8x8, Inc. is dedicated to transforming the future of business communications by providing innovative Software-as-a-Service solutions that empower global workforces to collaborate faster and work smarter, while delivering unique insights to businesses across all interactions and channels.Company benefits
- Long-term profitable customer relationships
- On-time contract renewals
- Strong customer retention
- Lifetime revenue expansion
- Customer advocacy
- Opportunities for personal, team, and company achievement
Company values
- Innovation
- Collaboration
- Customer-centric
- Excellence