Senior Customer Success Manager
Skills
Business ReviewsCustomer SatisfactionCustomer SuccessPresentationsProduct AdoptionRenewalsSales Acumen
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of direct and verifiable enterprise-level customer success experience
- Proven track record of exceeding sales and customer satisfaction goals
- Strong analytical, problem-solving, and dot-connecting skills
- Experience and comfort interacting with C-level executives
- Excellent presentation skills for small to large audiences
- SaaS experience required
- BS or equivalent education and relevant experience
Nice to have
- Video
- Contact Center
- Web Collaboration
Day to day
- Proactively build relationships, identify and mitigate risk, and expand product adoption within a specified book of business.
- Quarterback internal and external initiatives through strategic account plans, customer business reviews, and cross-functional partnerships.
- Develop strong multi-threaded customer relationships and serve as a trusted advisor to customers.