Benepass is a platform to flexibly distribute benefits and non-salary compensation globally. Our card-first technology gives employees a physical and virtual VISA card with all their benefits from their employer including: Pre-Tax Benefits: Health FSA, Dependent Care FSA, Health Savings Accounts, Commuter (Parking & Transit), Health Reimbursement Arrangement (HRA); Lifestyle Spending Accounts: Wellness (Physical and Mental), Food, Family and Childcare, Work from Home, Professional Development, and many custom LSA designs. Companies see 85%+ engagement with Benepass after 1 year. Email us at sales@getbenepass.com to learn more about upgrading your employee experience while consolidating benefits.

Benepass

We help companies take care of their people.

About Us

At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.

Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.

Our Mission

Helping companies reimagine how companies take care of their people.

Our Investors

We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.

Articles

Founder Story - Jaclyn ChenBenepass Raises $40M Series B

Candidate Resources

Benepass | Candidate Resource PageBenepass Listed on Inc. Magazine's Best Workplaces of 2023

TEAM & ROLE

As a Senior Customer Success Manager, you will manage a portfolio of customers, reporting directly to our Head of Customer Operations, Aileen Palmer. We are hiring two Senior Customer Success Managers: one to support our SMB customer segment and one to support our Midmarket customer segment. While both roles share the same core responsibilities, the size and complexity of the assigned book of business will vary.

You will be responsible for managing and nurturing client relationships to ensure customer satisfaction, retention, and growth.

This role involves working closely with customers to understand their needs, providing tailored solutions, and ensuring they derive maximum value from our products. Depending on your experience and assigned portfolio, you'll partner with organizations ranging from growing SMBs to more complex midmarket customers. In addition to owning a book of business, the Senior Customer Success Manager will contribute to the continuous improvement of our processes by collaborating with Product, Sales, Engineering, Support, and Strategic Alliances teams.

Currently, Our Customer Success Team Is Composed Of

8 Customer Success Managers

It's an exciting time to join our Customer Success team as we continue to grow. This is a fantastic opportunity to shape and influence customer success processes while working with an innovative team. Whether your experience is managing high-volume SMB accounts or building strategic partnerships with mid-market customers, we'd love to hear from you!

What You'll Do At Benepass

Manage a portfolio of SMB and/or mid-market clients through all stages of the customer lifecycle, from onboarding to ongoing success planningDrive admin platform education and adoption by providing regular check-ins, product training, and best practice guidanceIdentify growth opportunities within your accounts and collaborate with sales on upsell and expansion strategiesMonitor customer health metrics and proactively address at-risk accountsGather and communicate customer feedback to product and engineering teams to help shape our roadmapDevelop scalable processes and resources tailored to the unique needs of SMB clients

About You

You are relationship-focused and enjoy helping customers achieve their goalsYou're organized and efficient, able to manage multiple accounts simultaneously while providing personalized serviceYou're a clear communicator who can translate product features into business benefitsYou're adaptable and thrive in a fast-paced startup environment

Requirements

3-6 years of experience in customer success or account management in SaaS, startup, healthcare, or the benefits spaceDirect experience working in the the benefits spaceProven track record of managing and growing SMB and/or midmarket customer accountsDemonstrated ability to analyze data and business insights to influence stakeholder decision-makingAbility to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through C-level stakeholdersExperience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams

Bonus Skills

Previous start-up experience

Compensation

$100,000-130,000 + Equity + Variable Compensation

Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience.

What We Offer

95% coverage of medical, dental, and visionFantastic benefits (of course 😃), including:$250 WFH setup (one time)$500/year Learning & Development Benefit$150/month cell phone + internet$100/month Wellness$100/month Co-working and Commuter BenefitWe offer several team onsites a yearFlexible PTO
At Benepass, we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.