RemotevilleRemote Senior Customer Success Manager Job in London, UK Bloomreach
Senior Customer Success Manager Bloomreach
£ -
Account ManagementBusiness-To-BusinessCSMCloud MarketingCustomer EngagementCustomer SatisfactionCustomer SuccessKey Performance IndicatorsPerformance ReviewsB2B
Senior (5-8 years) - Expert (9+ years)
LondonUK
Limitless E-Commerce Experiences
1050+ employees
eCommerce
Role
Who you are
- 3-5 years of work experience in B2B SaaS in online retail/e-commerce analytics or marketing.
- In-depth knowledge of business trends and the ability to understand clients' business models quickly.
- Experience in leading teams and projects, ideally in B2B sectors such as online analytics, BI, performance marketing, and more.
What the job involves
- Help top e-commerce businesses boost their performance.
- Disseminate a data-driven approach to business management and verify hypotheses.
- Build long-term relationships with clients and act as a trusted advisor and industry expert.
Company
Company mission
Bloomreach personalizes the e-commerce experience by unifying real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience continuously reflects a changing customer as they shop. With the scale of AI, this creates endless new paths to purchase.Company benefits
- Flexibility in working hours
- Remote-first work with global company events
- Employee development programs and education budget
- Well-being support including Employee Assistance Program and meditation app
- Stock options and company performance bonus
Company values
- Personalization
- Innovation
- Customer-centric
- AI-driven
Company HQ
Mountain ViewFounders
Raj De Datta (CEO)