Remote Senior Customer Success Manager Job in UK DerbySoft

Who you are

• Bachelor’s degree in Hospitality Management, Information Technology, Business Administration, or a related field
• Minimum of 5 years of experience in customer success, customer support, or a similar role within the technology or hospitality sectors
• Strong technical acumen with a solid understanding of Property Management Systems, channel managers, distributors and hospitality revenue/reservations operational flows
• Excellent problem-solving skills and the ability to manage complex client situations
• Proven ability to manage multiple projects simultaneously while maintaining sharp attention to detail
• Exceptional communication and interpersonal skills, capable of establishing trust and strong relationships with diverse stakeholders
• Fluent in English with excellent verbal and written communication skills
• Additional languages are a plus

Desirables

• Tech-savvy
• Understanding of hospitality technology
• Problem-solving skills
• Attention to detail
• Communication skills
• Interpersonal skills

What the job involves

• Lead the onboarding process for hotels/hotel groups, from initial engagement through to full integration
• Provide comprehensive training sessions and continuous support to clients
• Quickly identify and resolve issues related to channel and PMS integrations
• Serve as the primary point of contact for hotel partners, maintaining strong relationships
• Actively seek and compile feedback from clients regarding the integration process and system usability

Application process

• CV in English
• No agency or contractor resumes
• No Visa Sponsorships
• No relocation assistance