RemotevilleRemote Senior Customer Success Manager Job in UK Docker, Inc
Senior Customer Success Manager Docker, Inc
£ -
Client RelationsCustomer EngagementCustomer SatisfactionCustomer SuccessNegotiationProduct AdoptionRelationship BuildingWritten
Senior (5-8 years) - Expert (9+ years)
UK
Docker helps developers bring their ideas to life by conquering the complexity of app development.
930+ employees
DevOps
Open for applications
Role
Who you are
- Minimum of 5 years experience as Enterprise Account Executive or Customer Success Manager
- Proven track record in relationship building and influencing at executive levels
- Experience with technical products or ability to learn complex technical concepts
- Strong communication and listening skills
- High integrity, customer centricity, and team-first mentality
- Strong problem-solving skills and ability to work under pressure
- Ability to collaborate in a matrix environment
- Self-driven, curious, and results-oriented
- Experience with sales and customer success tools preferred
What the job involves
- Supporting strategic enterprise customers as a trusted advisor
- Leading customer engagement, adoption, and retention strategies
- Setting vision and strategy for enterprise customer base
- Managing product requests and feedback from customers
- Educating customers about product roadmap
- Identifying and retaining high-risk accounts
- Acting as a trusted advisor to clients
- Driving product adoption and usage patterns
Company
Company mission
At Docker, we empower developers to simplify and accelerate the app development process, enabling them to bring their world-changing ideas to reality. Our goal is to provide unmatched simplicity, agility, and choice to millions of developers worldwide.Company benefits
- Equipment setup and swag package in onboarding
- Collaborative training program
- Opportunity for on-site customer meetings in EU region and UK
- Ongoing training and professional development
- Freedom and flexibility in work
- Home office setup
- Paid parental leave
- Technology stipend
- PTO plan
- Quarterly hackathons
- Training stipend
- Equity opportunities
- Medical benefits
- Retirement benefits
- Diversity and equal opportunity
Company values
- Simplicity
- Agility
- Innovation
- Inclusivity