Remote Senior Customer Success Manager Job in London, UK SpyCloud

Who you are

• Self-starter with a drive to succeed.
• Ability to work cross-functionally with sales, marketing, legal, revenue operations, and product teams.
• Manage channel partner relationships, develop programs, strategies, and support materials.
• Well-versed in channel partner agreements, negotiations, programs, and terms.
• Support customers throughout the channel experience.
• Strong technical aptitude to stay abreast of technical developments at SpyCloud.
• 5-10 years of customer success management experience in a client-facing role.
• Experience within a 2-tier channel model and working for a SaaS company.
• BA/BS/Undergraduate degree required.

Desirables

• Cybersecurity and ATO prevention experience
• Salesforce and Zendesk experience
• Competency with Microsoft's suite of business products

What the job involves

• Maintain long-term relationships with channel partners and act as the main point of contact post-sale with a focus on program documentation, customer relationship building, upgrades, enhancements, and collaboration.
• Increase revenue while ensuring a solid continuum across all elements of the post-sale channel lifecycle.
• Execute action plans to track customer activity and projects, deliver growth by ensuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
• Manage channel partners and customers in a global environment, handling renewals, upsell opportunities, cross-functional collaboration with sales, marketing, legal, revenue operations, and product teams.
• Provide support and training to end-user customers in SpyCloud technology, anticipate customer needs, proactively drive solutions, and report account status to the Director of Channel Success.