Senior Customer Success Manager
Skills
Computer ScienceSoftware As A ServiceAdoptionAgility TrainingBusiness PlanningExecutive VisibilityGauges
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of Customer Success portfolio experience
- SaaS experience preferred
- JD or legal experience preferred
- Proven retention adoption and expansion results
- Hands-on experience with Gong and Salesforce or similar platforms
- Prior legal technology or legal customer experience highly preferred
- Understanding of legal billing workflows and legal department operations
- Strong executive presence and communication skills
- Bachelor’s degree required
- Ability to travel 25%
Nice to have
- Empathetic
- Accountable
- Strategic thinker
- Curious
- Proactive
- Collaborative
- Learning agile
Day to day
- Manage a focused portfolio of enterprise and strategic customers across Corporate Legal Software products.
- Build trusted executive relationships and lead structured Customer Success Plans, executive business reviews, and proactive check-ins.
- Drive adoption, value realization, risk mitigation, and expansion by partnering closely with Sales, Professional Services, and internal stakeholders.