Senior Customer Success Partner
Skills
Software As A ServiceAdoptionCustomer ExperienceCustomer SuccessData AnalyticsInfluencer MarketingOptimization
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in a customer-facing role supporting enterprise customers
- 2+ years of experience within the beauty space
- Proven success managing business KPIs goals and customer advocacy metrics
- Experience navigating complex organizations and building relationships at multiple levels
- Strong problem-solving and customer-centric decision-making skills
- Ability to use customer data to identify risk and recommend success strategies
- Highly organized proactive and able to manage a portfolio of accounts
- Confident leading success planning sessions business reviews and roadmap discussions
- Collaborative and comfortable working cross-functionally
- Proficient in Salesforce GSuite Zoom Slack and Notion or Jira
Nice to have
- Passionate about influencer marketing
- Curious and eager to learn
- Strategic advisor mindset
- Composed in fast-paced environments
- Highly organized
- Adaptable
Day to day
- Serve as the primary strategic partner for mid-market customers and guide them toward measurable success with CreatorIQ.
- Build trusted multi-threaded relationships with stakeholders through consistent communication onsite and virtually.
- Analyze customer engagement data and health metrics to drive adoption identify risk and surface growth opportunities.
- Lead strategic business reviews success planning sessions and roadmap discussions while coordinating with Implementation Support Product and Sales teams.