Senior Customer Success Partner, Mid Market
Skills
Software As A ServiceAdoptionCustomer ExperienceCustomer SuccessData AnalyticsInfluencer MarketingOptimization
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in a customer-facing role managing the customer journey for enterprise customers
- 2+ years of experience within the beauty space
- Proven success managing business KPIs goals and customer advocacy metrics
- Skilled in navigating complex organizations and building relationships at multiple levels
- Experience using customer data to identify risk and recommend strategies
- Highly organized proactive and able to manage a portfolio of enterprise accounts
- Confident leading success planning sessions business reviews and roadmap discussions
- Collaborative with cross-functional teams including Implementation Support Product Insights and Sales
- Proficient in Salesforce GSuite Zoom Slack and tools like Notion or Jira
Nice to have
- Passion for influencer marketing
- Curiosity and learning mindset
- Strategic advisor mindset
- Composed and adaptable
- Customer-centric problem solver
Day to day
- Serve as the primary strategic partner for mid-market customers, guiding them through onboarding adoption and long-term success.
- Build trusted multi-threaded relationships with stakeholders through consistent communication strategic reviews and onsite engagements.
- Analyze customer engagement data identify risks and opportunities and drive platform adoption retention and measurable ROI.