RRemoteville

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Senior Customer Success Representative

Skills
Customer SuccessCreator SuccessAccount ManagementNet Revenue RetentionCreator MonetisationData Analysis
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven high performer in Creator Success Customer Success or Account Management
  • Strong track record of growing revenue and retention across a book of business
  • Comfortable being directly accountable for commercial outcomes
  • Highly data-literate and confident using dashboards metrics and performance insights
  • Excellent communicator who builds trust with high-value creators
  • Experienced operating cross-functionally in fast-moving environments
  • Competitive self-driven and motivated by exceeding targets
  • Able to raise standards through consistent operating excellence

Nice to have

  • Proactive
  • Commercially minded
  • Data-driven
  • High accountability
  • Competitive
  • Self-driven

Day to day

  • Own and grow a portfolio of top-earning creators with full accountability for retention and revenue
  • Identify churn risks and expansion opportunities using behavioural and performance data
  • Share actionable data-driven insights that help creators earn more and improve monetisation outcomes
  • Educate creators on new features monetisation tools and best practices while increasing satisfaction and NPS
  • Partner cross-functionally with Product Support Moderation Growth and Sales to improve outcomes