RRemoteville

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Senior Customer Success Specialist

Skills
Account GrowthCustomer SuccessEnglishGermanMicrosoft SurfaceSalesSuccess Principles
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Solid grasp of customer success principles and a genuine drive to keep learning
  • Excellent written and spoken English; fluent German required
  • Strong communicator with sharp interpersonal skills
  • Thrives in a collaborative team environment
  • Highly organized with strong attention to detail
  • 2–3 years of experience; training provided
  • Demonstrates AI literacy and sound judgment

Nice to have

  • Motivated
  • Enthusiastic
  • Collaborative
  • Organized
  • Detail-oriented

Day to day

  • Own a portfolio of customers and build strong relationships that support account growth
  • Respond promptly and professionally to customer inquiries while maintaining a high standard of quality
  • Help customers use the platform effectively troubleshoot minor technical issues and surface feedback to internal teams
  • Support customer success operations through records reporting and process improvements

Hiring process

  • Email talent.acquisition@storyblok.com for accommodations if needed