Senior Customer Support Specialist
Skills
Analytical SkillsTrainingCustomer JourneysCustomer Relationship ManagementCustomer SuccessManagement Information SystemsProduct Development
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Finance Accounting Economics MIS or a business related field preferred
- 4-6+ years of professional experience in a relevant setting
- Excellent written and verbal communication skills
- Assertiveness and perseverance when resolving customer requests
- Strong troubleshooting problem solving and analytical ability
- Excellent time management and organizational skills
- Strong technical aptitude and willingness to learn
- Ability to work U.K. business hours with flexibility for later meetings
- Openness to possible travel to the US
Nice to have
- Team-first attitude
- High empathy
- Passion for helping others
- Customer-facing confidence
Day to day
- Deliver technical assistance to customers across phone email Zoom and chat while owning timely resolutions
- Build expert knowledge of the Juniper Square platform and private markets to share best practices and guide customers effectively
- Partner with Customer Success Product and Engineering to solve complex issues manage escalations and improve customer experience
- Support onboarding client meetings and customer feedback loops to help shape product improvements