Senior Customer Value Partner
Skills
AdoptionBusiness Continuity PlanningContextCustomer SuccessProfessional ServicesReadinessSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years in enterprise software customer success strategic account management professional services or business architecture
- Experience with adoption retention and account health at large enterprise accounts
- Proven success managing multi-site multi-BU A&D accounts with C-suite engagement
- Deep aerospace manufacturing domain expertise
- Experience building Value Realization Frameworks multi-year deployment roadmaps and formal business cases tied to ROI commitments
- Ability to operate autonomously in a billable advisory model
- Demonstrated mentoring capability
- Bachelor’s required
Nice to have
- MBA
- Advanced engineering degree
- APICS
- Six Sigma BB
- PMP
Day to day
- Own the full customer relationship from final demo through the complete customer lifecycle
- Act as a strategic advisor to Tier 1 and Tier 2 enterprise accounts while ensuring ROI commitments are achieved
- Build Value Realization Frameworks guide executive reviews and coordinate key implementation touchpoints across stakeholders
- Mentor Customer Value Partners and partner closely with Sales Services and Product teams to support account growth