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Senior Engineer - L3 Support Engineer
Skills
Cloud ComputingAnalytical SkillsElectrical And Instrumentation EngineeringEngineeringGitHTMLIT Escalation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Extensive experience supporting Linux-based enterprise products in customer-facing roles
- Background in Linux-based product development testing or systems engineering
- Linux scripting ability and source code reading across multiple languages for troubleshooting
- Strong troubleshooting skills across distributed systems virtualization storage and networking
- Ability to perform source-level debugging and triage defects to development teams
- Ability to author direct code fixes submitted via formal code review into Git or Mercurial
- Ability to analyze workflows timing sequences concurrency patterns race conditions and metadata corruption
- Ability to recreate customer issues in a lab environment
- Ability to work independently while collaborating effectively with Engineering and Support teams
- Experience handling Level 3 escalations involving distributed filesystem integrity kernel core dumps and multi-source log correlation
- Excellent written and verbal communication skills for executive level stakeholders
Nice to have
- Calm under pressure
- Customer focused
- Highly analytical
- Detail oriented
- Independent thinker
- Collaborative
Day to day
- Serve as the highest technical escalation point for VMstore customer issues
- Diagnose and resolve complex problems across storage compute networking and virtualization layers
- Work closely with Engineering to develop clear problem statements root cause analysis and customer workarounds
Hiring process
- Recruiter review
- 30-minute initial interview
- Up to four main interviews
- Coding assessment
- Systems design interview
- Real-time problem-solving session
- Meet and greet with the wider team