Senior Engineer Services Support
Skills
Software As A ServiceDatabasesEmergency ServicesEnterprise SupportManagement SupportMission CriticalPaperless
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fundamental knowledge of VMware and NSX
- Fundamental knowledge of Microsoft Server family including core servers high availability always on clustering IIS Application Request Routing and file shares
- Fundamental knowledge of network principles WAN technologies routing and global load balancing
- Fundamental knowledge of Microsoft SQL
- Experience with SIP technologies including WebRTC
- Experience with architecting or supporting Azure
- Strong troubleshooting and problem-solving skills
- Strong business and customer-facing experience
- Experience with or desirable knowledge of Web Map Services
- Experience with or desirable knowledge of REST API interfaces
- ITIL Foundation
- Must be able to work on-call
- Must be able to attain NPPV3 and SC clearance
- Must be a resident of the UK for a minimum of 3 years to obtain clearance
Nice to have
- Analytical
- Customer focused
- Calm under pressure
- Collaborative
- Detail oriented
Day to day
- Investigates incidents and gathers information to drive rapid resolution, keeping relevant stakeholders informed throughout.
- Supports high-impact and escalated issues by analysing root causes, coordinating recovery, and documenting outcomes clearly.
- Provisions, configures, and maintains infrastructure services while monitoring performance, security, and operational health across supported platforms.