Senior Functional Lead - Service
Skills
BusinessDemand ForecastingForecastingIT Service ManagementIndustry StandardsLeadershipPDA
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Deep expertise in end-to-end Service Delivery and Service Management processes including governance resource planning demand forecasting service execution and knowledge management
- Strong experience with SAP FSM Salesforce and cloud-based ERP systems
- Working knowledge of BPM methodologies and tools such as Celonis or Signavio
- Proficient in Agile methodologies and portfolio management tools such as Jira or Atlassian suite
- Exceptional communication facilitation and stakeholder influencing skills
- Demonstrated experience as a Domain Architect within a large-scale SAP S/4HANA implementation
Nice to have
- Strategic mindset
- Enterprise-wide perspective
- Adaptable
- Collaborative
- Innovative
Day to day
- Lead the Service Management transformation by partnering with the Product Domain Lead and deputising when needed, applying SAP Fit-to-Standard and Clean Core principles
- Own and govern the Service Management capability and related enterprise value streams, ensuring end-to-end alignment and value-driven delivery across domains
- Design, implement, and optimise scalable Service solutions while governing the roadmap, standards, risks, and decisions in close alignment with Enterprise Architecture