Senior International Customer Success Account Manager
Skills
Account ManagementAdoptionCoachingCustomer Relationship ManagementEducational TechnologyIT EscalationInternational Relations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Business Education International Relations or related field
- 5+ years in customer success account management or international services
- Experience in a senior or lead capacity
- Experience managing or formally mentoring a team
- Ability to manage complex high-value accounts through the full lifecycle
- Proficiency with customer success platforms and CRM tools
- Ability to use data to drive action and report insights
- Experience in edtech or international education markets is an advantage
- Comfort in executive-level customer conversations
- Ability to work flexibly across time zones and travel when needed
- Multilingual capability is a plus
Nice to have
- Structured
- Direct
- Execution-focused
- Trusted
- Coaching-oriented
- Confident
- Problem-solver
Day to day
- Own a portfolio of complex international accounts and guide them through onboarding implementation adoption and long-term success
- Lead and mentor the Customer Success team with structured coaching and day-to-day support
- Act as the first escalation point for complex customer and operational issues while improving service delivery through data and reporting
- Represent the company in strategic customer engagements and key international markets
Hiring process
- Submit application online by the deadline