Senior IT Administrator
Skills
Computer Hardware TroubleshootingHelp Desk SupportOffice 365Software TroubleshootingTechnical SupportMicrosoft IntuneJamf
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years hands-on experience in IT support service desk or systems administration in a corporate end-user environment
- Hands-on experience with MDM endpoint management including Microsoft Intune and Jamf
- Working knowledge of Microsoft 365 and Atlassian environments
- Experience running onboarding and offboarding processes including account provisioning and access revocation
- Comfortable with a ticketing or ITSM tool preferably Jira Service Management and working to SLAs
- Endpoint hardware lifecycle experience including provisioning imaging enrollment shipping returns and asset tracking
- Strong customer-service orientation with clear written and verbal English and ability to work independently in a remote-first team
- Awareness of GDPR and UK data-protection obligations when handling personal and device data
- Familiarity with a CMDB and collaboration tooling such as Slack Zoom and Confluence
- Exposure to endpoint patching vulnerability remediation and security-conscious IT operations
Nice to have
- Security-conscious
- Independent
- Customer-focused
- Detail-oriented
- Collaborative
Day to day
- Provide front-line and second-line IT support for UK/EU and wider EMEA colleagues in a remote-first environment.
- Provision and support endpoints, manage joiner mover leaver processes, and handle identity and access administration with care and accuracy.
- Own incidents and service requests in Jira Service Management while contributing to global IT projects and M&A integrations.