Remote Senior IT Specialist Job in United States Janus Health

Who you are

• Associate or Bachelors degree in information systems, computer science, or a related field, or equivalent experience.
• 5 years of experience in computer operations, desktop support, and/or helpdesk support.
• Proficient in HRIS systems like Rippling, Workday, Ceridian, or similar, and Microsoft 365 office suite tools, including SharePoint.
• Proven track record in creating and revising company IT policies and procedures.
• Excellent procurement skills and experience managing IT-related budgets and spending.
• Strong prioritization, logical deduction, and organizational skills, with an ability to innovate and thrive in a dynamic startup environment.

Desirables

• Experience with JIRA
• Experience with Slack

What the job involves

• Oversee the implementation, administration, and management of enterprise OS image creation and deployment tools, as well as software deployment tools for end-user computing needs.
• Serve as the escalation point for internal user support tickets, providing guidance and expertise to the IT team.
• Create and maintain comprehensive documentation for IT procedures and guidelines.
• Administer software tools, including maintenance and access management.
• Manage Windows-based PCs and Apple macOS devices.
• Oversee the Janus All Company Calendar and ensure its proper functioning.
• Monitor and enforce IT-related information security policies and procedures.
• Manage onboarding and offboarding activities related to system access.
• Lead enterprise system implementations, providing technical expertise and project management.
• Collaborate with external vendors to procure new IT hardware and software.
• Oversee SharePoint management, including maintenance and access control.
• Support system and security compliance activities.
• Provide Tier I technical support for all employees.
• Mentor the IT team.