Senior IT Support Engineer
Skills
Asset ManagementContinuous ImprovementDocumentationEasily AdaptableInternet Service ProviderOkta Identity CloudProduct Lifecycle Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years hands-on IT support experience supporting end users and local IT operations
- Proven expertise in device lifecycle management and IT asset management
- Experience with MDM administration endpoint security inventory management stock control shipping returns and storage
- Experience supporting office infrastructure and coordinating with vendors ISPs office teams and external service providers
- Strong communication skills and high ownership with a continuous improvement mindset
- Proficiency in automation or commitment to developing automation skills
- Ability to work independently prioritize effectively and thrive in a fast-paced scale-up environment
- Flexibility to work across US time zones as needed
Nice to have
- Self-driven
- Highly reliable
- Independent
- Fast-paced
- Continuous improvement mindset
Day to day
- Take ownership of IT operations across the US business and act as the primary IT contact for the region.
- Deliver responsive first-line support by troubleshooting hardware software network and office infrastructure issues and resolving helpdesk tickets promptly.
- Configure deploy maintain and securely retire end-user devices while managing onboarding offboarding asset tracking documentation and local IT processes.