RemotevilleRemote Senior Manager, Support Job in UK GitHub
Senior Manager, Support GitHub
£ -
Analytical SkillsCross-TeamCustomer SupportDevelopment PlanningGroupOralTeam ManagementTechnical SupportAnalytical
Mid-level (3-4 years) - Senior (5-8 years)
UK
The AI-powered developer platform to build, scale, and deliver secure software.
5890+ employees
Artificial Intelligence
Role
Who you are
- Demonstrated experience in leading technical support teams globally
- Proficiency in English for business communication
- Problem-solving skills with customer interaction experience
Desirables
- Experience in scaling support teams
- Remote team management expertise
- Knowledge of Git and GitHub
What the job involves
- Lead and mentor a globally distributed support team
- Manage hiring, onboarding, and training of team members
- Facilitate cross-team communication and collaboration
- Develop and execute team strategy
- Analyze support metrics to drive improvements
Company
Company mission
GitHub is the global home for all developers, providing a complete AI-powered platform to build, scale, and deliver secure software.Company benefits
- Remote work
- Competitive pay
- Generous learning opportunities
- Excellent benefits
- Inclusive and collaborative culture
Company values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Company HQ
San FranciscoFounders
Chris Wanstrath (CEO)