Senior Microsoft 365 Engineer
Skills
Mobile ApplicationsAirline TicketingCustomer SuccessIdentity And Access ManagementInformation GatheringMicrosoft 365Premises
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3 to 5 years of technical support or design and implementation experience with Microsoft 365 Collaboration technologies for an MSP
- Entra ID including Conditional Access Policies MFA and Privileged Identity Management
- Microsoft Defender including Endpoint Policies XDR Cloud workload protections and DLP Policies
- Microsoft Exchange Online and Online Protection
- Microsoft Endpoint Configuration Management and Microsoft Intune
- Mobile Device and Mobile Application Management
- Microsoft SharePoint Online Microsoft Teams and Microsoft OneDrive for Business
- Knowledge of Microsoft 365 cloud solutions and administration
- Scripting for automation such as PowerShell or VBScript
- At least one certification: MS-102 SC-200 SC-300 or SC-900
Nice to have
- Collaborative
- Results oriented
- Proactive
- Detail oriented
- Client focused
Day to day
- Respond to level two issues and escalations from the Network Operations Center or service desk with a strong focus on M365 Security.
- Troubleshoot advanced Microsoft 365 tenant issues and recommend effective solution options while proactively identifying escalation needs.
- Support managed clients through case resolution performance assessments knowledge base updates and occasional client interactions in a collaborative environment.