Founded in 2016, inKind’s mission is to support restaurants and connect consumers with experiences that enrich their everyday moments and commemorate their landmarks. In our eyes, Restaurants don’t just fill your belly, they teach you about culture, mark important milestones in your life and when done right, make you feel like part of a community.  They are a vital thread in the fabric of life.  

inKind was inspired by our experience running a restaurant incubator in Washington D.C. There, we learned what it meant to be good operators, while also designing and testing our latest tech, enhancing the experience for restaurateurs and customers. By identifying the ongoing challenges facing the F&B industry firsthand, we created a unique model to fund restaurant ventures.

Through this innovative approach, inKind provides funding to restaurants of all shapes and sizes who are looking to grow. As part of our model, we take credit in the restaurants we fund and from it, market and sell high-dollar gift cards to guests. These customers then interact, transact, and enjoy positive experiences at their favorite restaurants thanks to our dedicated team and inKind app. This flywheel allows inKind to grow, ensures the success of restaurant operators, and provides customers a way to support and discover great restaurants. For more information, visit inKind.com.

If you’re interested in a career and inKind, please visit inkind.com/careers for a full listing of available job roles.

inKind

Driving a better connection between restaurants and guests

Job Title: Senior Platform Engineer

Reports to: Director of Engineering

About the role: 

The Senior Platform Engineer at inKind is responsible for owning, evolving, and operating our cloud infrastructure as the foundation of a growing financial and hospitality technology platform. This role exists to ensure that our systems are secure, reliable, observable, and capable of scaling as both traffic and organizational complexity increase.

This is a deeply technical, hands-on role with real ownership. You will design, implement, and operate our AWS infrastructure; make forward-looking decisions about how our platform should evolve; and carry those decisions through implementation, migration, and steady-state operation. When the platform changes—new AWS services, runtime upgrades, architecture shifts—you are ahead of it, not reacting to it.

You'll work closely with application engineers, but your focus is the platform itself: compute, networking, data stores, deployment workflows, observability, and operational correctness. In a small but growing team, this role sets the standard for how infrastructure is designed, changed, and trusted.

Who you are

Infrastructure Owner: You take responsibility for systems in production and feel accountable for their behavior over timeSystems Thinker: You understand how compute, storage, networking, and application behavior interact under real loadPragmatic Operator: You know when to modernize, when to migrate, and when stability matters more than noveltyInfrastructure Decision-Maker: You can evaluate tradeoffs (EKS vs ECS, Redis vs Valkey, EC2 vs Fargate) and carry those decisions through safelyOperationally Grounded: You've run systems in production, handled incidents, and learned from failuresSecurity-Aware: You design infrastructure with least privilege, network isolation, and secure defaultsClear Communicator: You explain infrastructure decisions and risk in a way engineers and leadership can understand

Role Responsibilities

Platform & Cloud Infrastructure

Own and evolve our AWS infrastructure across compute, networking, storage, and managed servicesDesign and maintain infrastructure that supports high availability, predictable performance, and financial correctnessLead platform-level architectural decisions, including service migrations and runtime changes (e.g., Redis → Valkey, EKS → ECS/Fargate)Ensure infrastructure choices align with reliability, cost, and operational simplicity—not just trend adoption

Deployment, Reliability & Operations

Design and maintain deployment pipelines that are safe, repeatable, and observableOwn system reliability through capacity planning, failure modeling, and controlled change managementLead incident response and root-cause analysis for infrastructure-level failuresParticipate in on-call rotations and continuously improve operational ergonomics

Observability, Security & Governance

Build and maintain strong observability across infrastructure and services (metrics, logs, tracing, alerting)Ensure secure configuration of AWS resources, IAM policies, secrets management, and network boundariesProactively identify infrastructure risks related to scale, cost, or security and address them before they become incidents

Technical Leadership & Collaboration

Partner closely with application engineers to ensure platform constraints and capabilities are well understoodDrive infrastructure changes through hands-on implementationEstablish standards and best practices for infrastructure, deployment, and operations as the team growsMentor other platform engineers and help raise the overall operational maturity of the organization

Minimum Qualifications

8+ years of experience building and operating production infrastructure in cloud environmentsDeep experience with AWS core services (EC2, ECS/EKS, VPC, IAM, RDS, ElastiCache, ALB/NLB, CloudWatch, etc.)Strong understanding of containerized workloads and orchestration tradeoffsProven experience designing systems for high availability, fault tolerance, and controlled failureHands-on experience with infrastructure as code (Terraform, CloudFormation, or equivalent)Demonstrated ability to plan and execute infrastructure migrations safelyExperience debugging real production incidents involving networking, scaling, or service degradation

Preferred Qualification

Experience operating infrastructure for financial systems or other high-reliability domainsFirsthand experience scaling infrastructure through periods of rapid growthStrong opinions about observability and operational hygiene, informed by past failuresExperience simplifying, retiring, or rearchitecting over-engineered infrastructureComfort working closely with a Rails-based application stack while remaining tool-agnostic

Some Of Our Benefits: 

Generous PTO and company holiday policy + company paid Short Term Disability100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional costChild Care Benefits and generous parental leave

Salary:

$190,000 - $200,000, DOE + Benefits

Who we are:

inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.

Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.

Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.

By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.