Senior Pre- & Post-Sales Customer Engineer, Enterprise
Skills
JavascriptArtificial IntelligenceBusinessBusiness RequirementsEngineeringHTMLIT Escalation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5 to 8 years in a customer-facing technical role
- Deep hands-on experience with HTML CSS JavaScript and REST APIs
- Proven experience managing strategic Enterprise accounts with executive stakeholders
- Ability to solve ambiguous problems with multiple variables and tradeoffs
- Experience connecting technical execution to retention expansion ROI and value realization
- Hands-on use of AI tools in day-to-day work
- Experience mentoring or coaching junior technical team members
Nice to have
- Builder mindset
- AI-curious
- Strategic advisor
- Independent operator
- Collaborative coach
Day to day
- Own strategic Enterprise accounts across pre-sales and post-sales motions, guiding acquisition implementation adoption expansion and escalation
- Lead technical evaluations tailored demos requirements gathering success criteria and hands-on workshops to help customers choose and expand Pendo
- Drive complex onboarding integrations and training while building playbooks resolving ambiguous issues and linking technical work to measurable business outcomes
- Act as an escalation point coach peers improve workflows and contribute reusable frameworks that strengthen the broader Customer Engineering team