Senior Pre- & Post-Sales Customer Engineer, Enterprise
Skills
JavascriptArtificial IntelligenceBusinessBusiness RequirementsEngineeringHTMLIT Escalation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5 to 8 years in a customer-facing technical role
- Hands-on experience with HTML CSS JavaScript and REST APIs
- Experience managing strategic Enterprise accounts with executive stakeholders
- Ability to solve ambiguous problems with multiple variables and tradeoffs
- Experience connecting technical execution to retention expansion ROI or value realization
- Hands-on use of AI tools in day-to-day work
- Experience mentoring or coaching junior technical team members
Nice to have
- builder mindset
- AI-curious
- strategic advisor
- independent leader
- trusted collaborator
Day to day
- Own strategic Enterprise accounts across the full customer lifecycle from acquisition through escalation
- Lead technical strategy for complex deployments and resolve ambiguous customer challenges with strong judgment
- Partner with Account Directors and stakeholders to deliver demos onboarding guidance adoption plans and measurable business outcomes