Senior Pre- & Post-Sales Customer Engineer, Enterprise
Skills
Mobile ApplicationsAccount DirectorsAdoptionExecutive VisibilityIT StrategyPresalesProfessional Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5 to 8 years in a customer-facing technical role such as Sales Engineering Solutions Engineering Technical Account Management Customer Engineering implementation professional services or solutions architecture
- Deep hands-on experience with HTML CSS JavaScript and REST APIs
- Ability to architect and troubleshoot complex front-end implementations
- Proven experience managing strategic Enterprise accounts with executive-level stakeholders competing priorities and complex technical or business requirements
- Demonstrated ability to solve ambiguous problems involving multiple variables constraints and tradeoffs
- Experience connecting technical execution to business outcomes such as retention expansion ROI and value realization
- Hands-on use of AI tools for account research content creation or workflow automation integrated into day-to-day work
- Experience mentoring or coaching more junior technical team members
Nice to have
- Builder mindset
- AI-curious
- Strategic advisor
- Independent operator
- Coach mentality
- Cross-functional partner
Day to day
- Own strategic Enterprise accounts across the full customer lifecycle from acquisition through implementation adoption expansion and escalation.
- Lead technical strategy for complex deployments and resolve ambiguous customer challenges with practical creative solutions.
- Partner with Account Directors and customer stakeholders to deliver demos workshops onboarding playbooks and measurable business outcomes.