Remote Senior Principal Customer Delivery Manager Job in UK Oracle

Who you are

• Manage dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner
• Provide a single point of contact for customer leadership and project teams
• Own work-back schedules, generate communications and presentations, plan and coordinate meetings
• Take large, complex projects and break them down into tasks, milestones, and deliverables
• Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity
• Anticipate bottlenecks, manage escalations, negotiate tradeoffs to balance business needs and technical constraints to support customer success
• Lead interactions with cross-functional teams consisting of Engineers, Product Managers and executive leadership
• Provide executive status updates to stakeholders, both internally and externally, escalate issues as necessary
• Ensure all project documentation is complete, accurate, and ready for handoff to downstream processes enabling continued customer success

Desirables

• PMP Certified
• High-Visibility Project Management
• Autonomous Decision Making
• Innovative & Fast-Paced Environment
• Strong Communication Skills

What the job involves

• Manage dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner
• Provide a single point of contact for customer leadership and project teams
• Own work-back schedules, generate communications and presentations, plan and coordinate meetings
• Take large, complex projects and break them down into tasks, milestones, and deliverables
• Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity
• Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints to support customer success
• Lead interactions with cross-functional teams consisting of Engineers, Product Managers and executive leadership
• Provide executive status updates to stakeholders, both internally and externally, escalate issues as necessary
• Ensure all project documentation is complete, accurate, and ready for handoff to downstream processes enabling continued customer success