Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.

Zendesk

The intelligent heart of customer experience.

Job Description

Who we're looking for

Zendesk’s award-winning Product Marketing team is looking for a Senior Product Marketing Specialist to help drive Zendesk’s product, sales, and adoption initiatives for it's employee experience business. This role is responsible for supporting a wide variety of product marketing functions including research, messaging and positioning, GTM support, enablement, and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales, marketing, and product. You are also passionate about ‘rolling your sleeves up’ and working with a broad set of stakeholders to get things done. Reporting to the Sr Director of Product Marketing, this role requires regular communications with Zendesk’s global teams.

What you bring to the role

Be an evangelist for product strategy and functionality. Understand and simplify product functionality into real value-based messaging.Enable our internal partners on clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc.Be the connective tissue - Collaborate with Product, Marketing, Sales, Success, Analyst Relations, and Investor Relations teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc.Bring innovative ideas to up-level deliverables or improve processes.Support cross-functional efforts including long-range planning and matrixed regional programs.Help maintain internal alignment with other parts of the company including Product, Sales, Customer Success, and Marketing.Support strategic updates and presentations for E-Staff and other key stakeholders.

Basic Qualifications

2-4 years of experience in marketing (or adjacent functions) at a high-tech company, or similarCustomer-first mentality and the ability to advocate for the customer’s needs across the businessComfortable in a startup-like environment and can operate independently to build and execute new programs and initiativesProject management with excellent execution, follow-through, and attention to detailStrong communication and storytelling skillsExcellent writing and presentation skillsStrong attention to detail and knack for keeping things well organized

Where We Work

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person

#Remote

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $99,000.00-$149,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.



Remote Senior Product Marketing Specialist Job in United States Zendesk

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