Remote Senior Product Support Engineer Job in United States Workiva

Who you are

• Minimum of 2 years experience with Python
• Minimum of 4 years related Product Support experience
• Bachelor’s degree required Advanced degree may substitute for experience
• Thorough understanding of API and Scripting processes preferred
• Ability to understand system logs and reports and troubleshoot code to solve issues
• Experience in project management preferred
• Linux experience preferred
• Previous experience supporting a SaaS platform essential
• Strong technical aptitude proficiency in Google Drive Microsoft Office Suite & OneCloud
• Excellent communication skills (verbal listening writing)
• Ability to multitask and manage changing priorities
• Proven ability to meet established timelines and service level agreements
• Demonstrates a strong sense of customer service

Desirables

• Linux experience
• SaaS platform experience
• Project management skills

What the job involves

• Responds to customer issues across Workiva platforms
• Ensures timely resolution of customer issues
• Implements advanced solutions to prevent reoccurrence
• Mentors other support engineers
• Provides technical and functional support via phone chat and case management
• Capable of resolving complex issues independently and escalates only when necessary
• Participates in candidate interviews and facilitates ticket reviews for the support team