Remote Senior Quantitative User Experience Researcher Job in San Francisco, CA Cash App

Who you are

• 8+ years’ of relevant experience in user experience applied research and/or product research 1+ year in a trust and safety environment
• Experience with and skilled in at least three or more of the following skills statistical inference survey methodology regression modeling exploratory data analysis and experimental design
• Experience coding with R SQL STATA SPSS or equivalent
• Experience communicating analyses and results to diverse audiences
• Experience partnering with Data Science and Engineering to design experiments set metric goals etc
• Ability to connect business problems to measurable outcomes through the development of key performance indicators and metrics that are reflective of the user experience connecting user research to behaviors and/or revenue
• Experience initiating and driving research projects to completion with minimal guidance
• Demonstrated experience in designing original research to address complex questions
• Ability to oversee multiple simultaneous research projects
• Extreme empathy for the customer your teammates and the company mission
• Composure in the face of ambiguity and an ability to effectively work with multiple leadership styles
• Unmatched attention to detail and due diligence
• Creativity and ingenuity in leveraging new data sources

Desirables

• Trust and Safety experience
• Stakeholder management

What the job involves

• Lead the development of a robust survey-based measurement and perception metric strategy for company priority initiatives in the Trust domain fraud risk safety security support access
• Support survey based evaluation of business critical launches in the Trust domain
• Demonstrate extraordinary stakeholder management skills aligning regularly horizontally and vertically with cross-functional partners across Product Data Science Customer Support Legal Compliance and Design
• Own and drive a research agenda that helps to identify and understand new areas of opportunity quantify risks and aid in decision-making across Cash App
• Informing and de-risking crucial decisions and building a robust and diverse set of product solutions
• Lead scope and execute end-to-end strategic and tactical research throughout the product development cycle answering exploratory and foundational questions supporting product development and evaluating post-launch product success
• Leverage survey and behavioral data to make decisions and evaluate the impact of our products Demonstrate methodological rigor and skill and serve as a subject matter expert for quantitative methods and survey methodologies
• Communicate results clearly succinctly and effectively up down and sideways
• Mentor fellow ICs in research best practices as well as soft skills such as stakeholder management