Remote Senior Service Delivery Manager Job in London, UK Telefónica Tech (EN)

Who you are

• Proven experience in Service Delivery Management within a technology-driven sector
• Strong communication skills and ability to manage client relationships effectively
• Experience with ITIL frameworks and managing service levels according to contractual requirements
• Skilled in risk management and change management processes
• Knowledge of diverse IT and service management platforms like Azure, AWS, and ITIL
• Capability to drive service improvement and enhance customer satisfaction
• Understanding of financial aspects related to service delivery ensuring cost coverage

Desirables

• ITIL certified
• Client management skills

What the job involves

• Act as the primary point of contact for clients
• Drive continuous service improvement to exceed contractual deliverables
• Manage and oversee service performance to ensure compliance with SLAs
• Foster strong relationships with customers through regular engagement and deep understanding of their business needs
• Operate closely with delivery teams to enhance service quality and client satisfaction
• Contribute to change management processes and risk management practices within the company
• Utilize ITIL service management methodologies to maximize service efficiency